Frequently Asked Questions

SAFE AND SECURE SHOPPING

Is it safe to use my credit/debit card on glasmcosmetics ?

Your online transaction on our site is secure with high level of transaction security currently available on internet.
All credit and debit card payment on our site are processed through secure and trusted payment gateways managed by leading banks.
Bank now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

Does glasmcosmetics store my credit and debit card information?

We only store your card information if you want us to save in our data. Which helps you ease your transaction while shopping again on our website

PAYMENT OPTIONS

What credit and debit card are accepted on glasmcosmetics?

Yes we accept visa, mastercard, maestro, rupay, americanexpress, diner’s club and discover credit/debit cards.

Do you accept payment made by credit/debit card issued in other countries?

No

What other payment options are available on glasmcosmetics?

We accept internet banking, cash on delivery e-vouchers, and mobile wallets.

ORDER

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I’m not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time-frame will be shared with you and you can also track its status by visiting My Orders.

What should I do if my order is approved but hasn’t been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Flipkart account.

LOGIN AND MY ACCOUNT

WHAT HAPPENS IF MY ACCOUNTS ARE MERGED?

The order histories of both the accounts will be merged. Now, you can login to your account using either your mobile number or email ID.
The password to access the order history will be of the account with which you had logged in while updating your details.

CAN I REACTIVATE MY INACTIVE ACCOUNT?

Yes. To reactivate your Glasmcosmetics account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.

CAN I ADD MULTIPLE EMAIL ADDRESSES AND MOBILE NUMBERS TO LOG INTO MY ACCOUNT?

To make sure that your account is always secure, multiple email addresses or mobile numbers cannot be added. For an account, only one mobile number & email ID can be used to log in.